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Frequently Asked Questions

What is a Non-medical company?

We can assist with ALL activities of daily living as long as they are non- medical.

How much notice do I have to give to cancel or change a shift?

We ask you to notify the office as soon as you realize the change needs to be made. We prefer at least a 4 hour or more notice.

Can I receive Services at different locations?

Yes you can, if you are private pay. If you are a Choices client , you will need to get a prior approval first! Call the office and we can help you with that.

Can I make changes to my schedule if something comes up?

Absolutely! We do ask that you give us as much notice as possible so we may continue to provide continuity of care.

Will I always have the same caregiver?

That is definitely our goal but we like to introduce a few caregivers to provide your specific services if someone needs off or becomes ill.

Are there any additional charges for Nights, Weekends or Holidays?

No up charge for Nights or Weekends but it is time and a half for the 7 major Holidays.

What if my loved one goes into the Hospital?

We can continue to provide care at a facility and or a Hospital at the same also have the option to put your Services on hold until they come home.

Will my Health Insurance cover the cost of my Services?

Yes, if you have Medicaid (AG,BC,UHC) or a Long-Term Care policy in place.

How will we know if and when we will need care services?

Can your loved one care for themselves or do they need assistance? Safety is always the main concern in our aging population. Is your loved one safe if left alone? If the answer is “just for short periods of time or yes” then the time is Now?

Am I required to sign a Contract for a specified time amount of time?

No! You only sign an agreement to pay for services rendered or to agree to have Simply Elite caregivers in your home. The agreement is an at-will agreement.

What can I expect in a typical day with my Caregiver?

The caregiver will assist with all activities of daily living if Non-medical. Bathing, dressing, grooming, toileting, meal preparation, light housekeeping, laundry, errands and companionship.